Sidewalk Service is available by appointment to check out books and other reserved materials from the Pratt Library with contactless pickup.
Welcome Back Inside
We are excited to welcome you back into Pratt Library buildings! All locations are open at 50% capacity for limited services, including browsing and computer use. Learn more about the Library Reopening.
We offer various ways to pick up and return Pratt Library materials.Pick-ups and Returns
Sidewalk Service Appointments
We recognize that some customers may not be ready or able to come to the counter inside the library, so we are continuing contactless pickup with Sidewalk Service by appointment. Baltimore City residents can also receive Pratt Library Books by Mail.
In addition to picking up materials from our catalog, you may request to pick up the following:
How Sidewalk Service Works:
Step 1: Place a Hold
Sidewalk Service is available at all Pratt locations by appointment during business hours. Appointments are available until one hour before closing.
Step 2: Schedule a Pickup
All pickups must be scheduled with library staff. After you are contacted via email, text, or phone when your materials are ready to be picked up, call your pick-up location during operating hours to schedule your appointment.
At the locations listed below, you may also text to schedule your appointment once you are notified that your items are ready. Message and data rates may apply.
If your pick-up location is not listed below, please call the library location instead. Text the following keyword based on the pick-up location to (410) 807-8687 to begin:
|"ROLAND" for Roland Park|
|"SOUTHEAST" for Southeast Anchor|
A staff member at your selected location will respond to schedule your appointment. To change your pick-up location, text the new keyword and your message will be transferred to the new location. Please note that if you receive hold notifications via text, the number (beginning with 888) is a do-not-reply line. Use (410) 807-8687 to schedule your appointment and announce your arrival.
Step 3: Arrive at Scheduled Time & Location
Once you have arrived at the Sidewalk Service location, follow these procedures:
- Call the telephone number listed on the sign or reply "I'm here" to the appointment confirmation. Staff will verify your account information over the phone using your library card number.
- All customers approaching staff must be wearing a face covering or mask.
- At the pick-up location, follow signs for social distancing.
- Library staff will come to the doorway and hand your materials to you.
Step 4: Return Materials
Your Pratt Library card now gives you access to a contact-free, remote printing service.