Mobile Hotspots

Using a mobile hotspot, you can connect several devices to free Wi-Fi and unlimited data. Users may borrow one device per account, and you must be 13 or older to borrow these devices.

User Guides

Instructions will be provided with each device. You can also download the user guide for your device in English or Spanish online:

Inseego MiFi M2000 5G MiFi Mobile Hotspot: Download a user guide PDF. (Manual del usuario PDF)

JEXtream RG2100 5G MiFi Mobile Hotspot: Download a user guide PDF. (Tutoriales)

Need help?

For one-on-one help, call (443) 984-4944 to make an appointment or email computer.class@prattlibrary.org.

Device Compatibility

Device compatibility (ability to connect to the hotspot network) may vary by the type of product or software version of the device.

The following systems are supported:

• Chromebook™
• Windows® 10
• Mac OS® X 10.13 or higher
• Microsoft® Surface
• Linux® Ubuntu 16.04 or higher

On smart TVs, certain apps may not be able to connect to the hotspot and stream video.

A hotspot may need to be placed within at least 15 feet of a device if there are any connection issues.

Service may vary by location, and the service plan does not include international areas.

Returning a Mobile Hotspot

All devices are borrowed for 12 weeks and can be renewed up to three times as long as there are no holds. Data will be turned off on overdue devices.

Devices must be returned in person, and may be returned to any Pratt Library location.

Lost mobile hotspots cost $106. Once returned, fees will be removed for long overdue devices. There are no charges for damaged devices. Please return the device so we may repair it. Missing or damaged USB cables and adapters cost $8 each. Return any missing parts in-person to have any fees removed.