Services and Facilities

Sidewalk Service

Baltimore, we are here for you. We are pleased to offer Sidewalk Service, a contact-free way to check out and pick-up books and other materials from the Pratt Library. Sidewalk Service is by appointment only. In addition to Sidewalk Service, you can also receive Pratt Library Books By Mail

In addition to picking up materials from our catalog, you can find the following at Sidewalk Service locations: 

Locations & Hours:

Monday through Friday, 10 am – 4 pm 

Location Address Phone # to Schedule Pickup
Brooklyn Branch 300 E. Patapsco Ave., Baltimore, MD 21225
(443) 984-4923
Central Library 400 Cathedral Street, Baltimore, MD 21201
(410) 396-5325
Edmonson Village Branch 4330 Edmondson Ave., Baltimore, MD 21229 (410) 396-0946
Herring Run Branch 3801 Erdman Ave., Baltimore, MD 21213 (410) 396-0996
Northwood Branch 4420 Loch Raven Boulevard, Baltimore, MD 21218 (443) 984-3912
Orleans St. Branch 1303 Orleans Street, Baltimore, MD 21231 (443) 984-3917
Pennsylvania Ave Branch 1531 W. North Ave., Baltimore, MD 21217 (410) 396-0399
Reisterstown Rd. Branch 6310 Reisterstown Rd., Baltimore, MD 21215
    (410) 396-0948
    Roland Park Branch 5108 Roland Ave., Baltimore, MD 21210 (410) 396-6059
    Southeast Anchor Library 3601 Eastern Ave., Baltimore, MD 21224 (443) 984-3901
    Walbrook Branch W. North Ave., Baltimore, MD 21216 (410) 396-0935
    Waverly Branch 400 E. 33rd Street, Baltimore, MD 21218 (410) 396-6089

    Need help with Remote Printing? Call (410) 396-5430.

    How Sidewalk Service Works:

    All pick-ups must be scheduled with library staff.

    1. Place a Hold

    You can place a hold on a book or other material through the library’s catalog or by calling (410) 396-5430, and indicating your preferred pick-up location. If your local branch is not a pick-up location, you can request for your items to be sent to one of the branches listed above.

    We recently increased checkout limits to 10 items each for DVDs, Audiobooks, music CDs, Blu-rays, and Playaways. Checkouts are still limited to 30 items total.

    2. Schedule a Pickup

    After you are contacted via email, text, or phone when your materials are ready to be picked up, call your pick-up location during operating hours to schedule your appointment.

    You may also text us to schedule your appointment once you are notified that your items are ready. Message and data rates may apply.  Please text the following keyword based on the pick-up location to (410) 807-8687 to begin:

    • "BROOKLYN" for Brooklyn
    • "CENTRAL" for Central
    • "EDMONDSON" for Edmondson Avenue
    • "HERRING" for Herring Run
    • "NORTHWOOD" for Northwood
    • "ORLEANS" for Orleans Street 
    • "PENNSYLVANIA" for Pennsylvania Avenue
    • "REISTERSTOWN" for Reisterstown Road
    • "ROLAND" for Roland Park
    • "SOUTHEAST" for Southeast Anchor
    • "WALBROOK" for Walbrook
    • "WAVERLY" for Waverly 

    A staff member at your selected location will respond to schedule your appointment. To change your pick-up location, text the new keyword and your message will be transferred to the new location. Please note that if you receive hold notifications via text, the number (beginning with 888) is a do-not-reply line. Use (410) 807-8687 to schedule your appointment and announce your arrival. 

     3. Arrive at Scheduled Time and Location

    When you arrive at the library location, follow the signs to the area for Sidewalk Service. At most locations, this will be a table set up outside the branch. Drive-thru service will also be available at the Southeast Anchor Library accessible via Eastern Avenue.

    Once you have arrived at the Sidewalk Service location, follow these procedures: 

    • Call the telephone number listed on the sign or reply "I'm here" to the appointment confirmation. Staff will verify your account information over the phone using your library card number. 
    • All customers approaching the table or drive-thru must be wearing a face covering or mask. 
    • At the pick-up table, you must remain standing on social distancing markers on the ground in front of the table. Library staff will place library materials in a bag on the table, and step back six feet.
    • Once the staff member has stepped back you can collect your materials off the table.

    4. Return Materials

    All Sidewalk Service books and materials should be returned to the contact-free book drops available outside at all Pratt locations. 

    Sanitation

    The Pratt Library is following best practices provided by the Centers for Disease Control and Prevention (CDC) by quarantining all incoming materials. All materials are placed in quarantine for three days before they are returned in the system.