Housing Navigators

About Housing Navigators

Community members can meet with Housing Navigators at conveniently-located community hubs to get help resolving a potential or current housing crisis. This service is being offered at four select Pratt Library branches in partnership with the Mayor’s Office of Homeless Services (MOHS).

Housing Navigators are available for free, in-person consultations at the following locations, Monday through Friday, 11 am through 4 pm unless otherwise noted. Due to high demand, Housing Navigators may ask customers to make appointments. Housing Navigators can also be reached by phone during their working hours.

• Central Library: (443) 401-9750, Tuesday, Thursday, and Friday
• Brooklyn Branch: (443) 615-1232, Tuesday, Thursday, and Friday
• Pennsylvania Avenue Branch: (443) 401-9759, Monday, Tuesday, and Wednesday
• Waverly Branch: (410) 458-9113, Monday, Tuesday, and Wednesday

Housing Navigators can also be reached at housingnavigatormohs@baltimorecity.gov.

Services offered by the Housing Navigators include:

• Guidance to help community members understand their housing crisis and work towards strategic resolution
• Identification of community resources to quickly resolve current episode of homelessness or prevent a potential housing crisis
• Development of an individualized housing plan that accounts for long-term housing stability
• Connection to Emergency Shelter (based on availability)
• Completion of Coordinated Access Intake to determine eligibility for housing resources for people experiencing homelessness
• Navigation support for community members who have been matched to a housing program through Coordinated Access but still need to select housing/sign lease
• Short-term case management and connection to vital services