The Library provides staff and leadership development programs, particularly related to equity and inclusion for both staff and customers, creating an internal culture of equitable and excellent service to Baltimore City.
Create an internal structure that helps all employees address equity and inclusion issues and fosters positive relationships, trust, and understanding among leadership and all staff.
Renew an organizational focus on customer service through training that addresses the needs of all residents in Baltimore City.
Provide ongoing and continuous training that focuses on equity and inclusion.
Evaluate job descriptions, roles, and classifications to identify new competencies the Library will need in the future, and develop methods to obtain those skill sets that reach beyond traditional educational pathways and requirements.
Provide avenues for professional growth and development and for continuous learning and support for all staff of the Library.
Fiscal Year 2021 Progress Report
In FY21, the Library is preparing our workforce for future growth and opportunities though an internal culture of equitable, inclusive, and excellent service to Baltimore City.
Equal Employment Opportunity (EEO) training was given to the DEI Council to give them better understanding of the impact and importance of laws that guide all employee actions and policy.
In response to the COVID pandemic, job duties and responsibilities were changed to support safety protocols. Flexible work schedules were created to alleviate any disruption to library operations, and telework and virtual job tasks were identified for future needs.
- The Diversity, Equity & Inclusion council was created to continue equitable staff development, engage the community, and continue conversations about the first against systemic racism.
- The Pratt became the first City agency to implement Elijah Cummings Healing Cities Act trauma-informed training.
The Library is in the early stages of completing this goal.
In FY 2022/2023, the Library will focus on trauma informed responsiveness learning implementation, as well as creating and enacting an organizational DEI framework and action plan, customer service support plan, and cross-departmental innovation framework and process.