Many of us find ourselves confronted with rudeness every day and don't know how to respond. In The Civility Solution, P.M. Forni shows us what to do when we encounter bad behavior, such as the intrusive cell-phone uuser or the hostile highway driver. This simple and practical handbook will help you break the rudeness cycle in an assertive yet civil way.
Dr. P.M. Forni is an award-winning professor of Italian Literature at Johns Hopkins University. In 2000 he founded The Civility Initiative at Johns Hopkins and has continued to teach courses on the theory and history of manners. He is the author of Choosing Civility.
